Our Primary Data Center - Rackspace
Rackspace Managed Hosting owns and operates five Tier-1 data centers; three are located in Texas, one is located in Virginia as well as in London, England. Each data center is engineered to the highest levels, with extensive systems to address security and network redundancy, enabling Rackspace to offer our 100% infrastructure availability guarantee.
Access to data centers is restricted by two-factor authentication including Biometric hand scanners. Rackspace data centers are physically isolated from everyone but level three technicians. Public access is strictly forbidden. All entrances and common areas are monitored 24x7 via closed-circuit cameras.
Our data centers' HVAC (Heating Ventilation Air Conditioning) systems are N+1 redundant to ensure that - even in the event of an entire HVAC system failure - there is a duplicate system on standby to take over. All air is circulated and filtered every 90 seconds to remove dust and contaminants. An advanced fire-suppression system is in place to prevent any fire from spreading - in the unlikely event that one could start. All cables to servers and routing equipment are securely tied down and cable racks suspended from the ceiling provide dual routes for all cables.
Power systems in Rackspace data centers are designed to run uninterrupted even in the unlikely event of a total power outage. All servers are fed with conditioned UPS (Uninterruptible Power Supply) power that will run if utility power fails. The UPS power subsystem is N+1 redundant with instantaneous failover in case the primary UPS fails. In the event of an extended power outage, on-site diesel generators can run indefinitely. Generators are regularly tested to ensure functionality in the event of an emergency.
Core Routing Equipment
We use only fully redundant, enterprise-class routing equipment housed in its own secure, core routing room and fed with its own redundant power supply. Our fiber carriers enter the facilities at disparate access points to ensure that there is no service failure, even in the unlikely event of a fiber cut.
At Rackspace, we realize that a Tier-1 data center is more than hardware and software. That's why we employ a certified networking and security team with years of experience in managing and monitoring enterprise-level networks. Our certified Rackspace network technicians are trained to the highest standards to ensure that we are able to meet our 100% infrastructure availability guarantee.